SALON POLICY

By booking an appointment, you are confirming that you have fully read our policy.

Booking Policy

A non-refundable deposit and a card on file are required at the time of booking. Your deposit will be applied toward your total service cost.

Please notify us of any changes to a lower-priced service or design at least 48 hours before your appointment. Changes made with less than 48 hours’ notice will be charged at the original booked price.

Each appointment has a scheduled start and end time. If you need to leave before your appointment’s scheduled end time, please let us know in advance so we can confirm whether your requested service can be completed within that timeframe.

Late Policy

We offer a 15-minute grace period for all appointments. If you’re running late, please call the salon so we can confirm whether we can still accommodate you.

Arrivals more than 15 minutes late are subject to a $20 late fee. Depending on availability, you may be reassigned to another technician.

If your late arrival limits the time available for your booked service or design, we may need to simplify or shorten your service. The original booked price will still apply.

If we’re unable to accommodate you due to your late arrival, your appointment will be treated as a last-minute cancellation, and our last-minute cancellation fee will apply.

Cancellation and Rescheduling Policy

DEPOSITS

A non-refundable deposit of $40 plus tax is required at the time of booking for all services. Your deposit will be applied toward your final payment after your service.

A card on file is also required to secure your appointment and will be charged any applicable no-show or last-minute cancellation fees in accordance with our cancellation policy.

CANCELLATIONS & RESCHEDULING

    • Online rescheduling: Appointments can be rescheduled online up to two weeks before your appointment. For changes after this cutoff, please call or email us.

    • More than 48 hours’ notice: Please call or email to cancel. Your deposit may be retained as store credit toward a future visit. A new deposit is required when booking that visit.

    • Within 48 hours: Half of your deposit will be forfeited. The remaining balance is eligible for use toward a future appointment.

    • Within 24 hours: Your entire deposit will be forfeited and cannot be refunded or applied to a future appointment.

    • Within 8 business hours: A cancellation or rescheduling fee of 50% of the service price will apply. Your deposit will be credited toward this fee.

    • Within 2 business hours: Your appointment will be considered a no-show, and 100% of the service price will be charged. Your deposit will be credited toward this charge.

    For the service prices used to calculate these fees, please refer to our No-Show Policy.

    Repeated rescheduling: If the same appointment is rescheduled more than three times, we may cancel the appointment.

    Please contact us by phone or email with any questions.

SICK POLICY

If you are unable to attend your appointment due to illness, please provide a doctor’s note with your name and date before your original appointment time to qualify for an exception to our cancellation policy. Without this documentation, our standard policy will apply.

SAME-DAY BOOKINGS

To book without an advance deposit, you may call the salon on the day you wish to visit. Same-day phone bookings are subject to technician availability and do not require a deposit. A card on file is still required, and our cancellation and no-show policies apply.

No-Show / Downgrade Policy

If you miss your appointment without notifying us in advance during business hours, 100% of the booked service price will be charged to your card on file. Your deposit will be applied toward this charge.

Downgrades

Changes to a lower-priced service or design require at least 48 hours’ notice. Downgrades requested at your appointment or during your service will still be charged at the original booked price.

  • *All intricate design fees are subject to change based on inspo and final appointment length*

    Gel Manicure: $60

    Gel Design (Simple): $80

    Gel Design (Advanced): $110

    Gel Design (Intricate): $150

    Gel Pedicure: $70

    Gel-X Set: $110

    Gel-X Design (Simple): $130

    Gel-X Design (Advanced): $170

    Gel-X Design (Intricate): $220

    Hard Gel Extensions Set: $115

    Hard Gel Extensions Design (Simple): $135

    Hard Gel Extensions Design (Advanced): $175

    Hard Gel Extensions Design (Intricate): $240

    Hard Gel Fill/Overlay: $60

    Soak Offs/Gel Removal: $30

Fix Policy

We offer complimentary repairs for application-related issues with gel services performed at our salon, including chipping, detached charms, or smudging. Please contact us within five days of your appointment to qualify.

Complimentary repairs do not cover nails that rip, tear, or break due to natural wear, excessive force, or activities such as handling heavy objects or using your nails to open items.

  • After five days: Standard per-nail or design fees apply to repair requests.

  • Technician availability: Your repair appointment may be with a different technician.

  • Design changes: Changes to your original design are subject to additional charges.

  • Before you leave: Please let your technician know of any concerns so we can address them during your appointment. By leaving the salon, you acknowledge that you are satisfied with the service and design, subject to the repair policy above.

Repairs are available only for gel services originally performed by us. We do not repair work from other salons, and regular polish services are excluded from this policy.

To arrange a repair appointment, please call or email us.

Gratuity

We strive to provide an exceptional experience at every visit. If you have any concerns during or after your appointment, please let us know so we can work with you to address them.

Gratuities are always appreciated. Our suggested gratuity is 20–25%, at your discretion.

Age Requirements

Our salon will NOT perform nail enhancement services to minors under the age of 16 unless the parent or guardian comes in and signs our waiver. We do not offer discounted kids manicure/pedicure services or prices.

Please note that any young children and toddlers must be accompanied by another parent or guardian who is not getting a service done. We do not allow children to run around nor disrupt our salon and deserve the right to refuse service.

Liability Disclaimer

At Krystal Oh Nails, we use non-toxic and HEMA-free gels. However, sensitivities and allergic reactions may still occur. Please inform us of any known allergies or previous reactions to nail products before booking your appointment.

Krystal Oh Nails is not responsible for irritation, allergic reactions, or other adverse effects caused by gel products.

Pets Policy

We do not allow any pets in our premises. Service dogs are allowed.

Cellphone Policy

Please be considerate of others when using your phone. Keep conversations quiet and use headphones for audio to help maintain a relaxing salon environment.

During your service, please keep your hands on the manicure table to prevent dust and oils from transferring to your nails and affecting product application.

Refunds, Returns and Exchanges

Clients under 16 years old may receive nail enhancement services only if a parent or guardian is present and signs our waiver. Standard service pricing applies to all ages; we do not offer discounted children’s manicures or pedicures.

Young children and toddlers must be supervised by a separate parent or guardian who is not receiving a service. For everyone’s safety and comfort, children may not run around or disrupt the salon. We reserve the right to refuse or discontinue service if these guidelines are not followed.

Refusal of Service

For the health and safety of our clients and team, we may decline service if the treatment area has an open wound, signs of infection, or a suspected contagious condition.

We expect all clients to treat our team and fellow guests with respect. Rude, abusive, or disrespectful behavior may result in refusal of service and a restriction on future bookings.

Payment disputes and chargeback claims will be reviewed individually and may result in a permanent restriction on future bookings.

By booking an appointment with Krystal Oh Nails, you acknowledge and agree to all salon policies, including our deposit, cancellation, and no-show policies.